Free WiFiFREE

Terms and Conditions of  Use.

Accuracy of information
The information in the website of Gruppo Manniello Hotels and in each separate hotel website are as accurate as possible. Although Gruppo Manniello tries to maintain its service standards high, they can vary according to unexpected aspects. Manniello Hotels cannot be deemed as responsible for changes and/or inaccuracies by third parties, not depending on its will.

Reservations and security deposit
When confirming the reservation, a valid credit card is requested as warranty.
Within the terms provided by the cancellation policies, on the same credit card a pre-authorization or a security deposit shall be requested for possible penalty payments.
Whether such pre-authorization/security deposit fails, the hotel does not guarantee the availability of the reserved rooms.

Changes or modifications related to the credit card must be promptly communicated to the hotel.

The guaranteed reservations made via credit card allow you to check-in after the established time with no need to inform the hotel about possible delay. In case your reservation could not be completed, we would make a reservation for a room in another hotel of Gruppo Manniello or an equivalent group, providing free transfer service. In certain periods of the year, according to vacancies or special events, the hotel could request a further caution deposit.
On your arrival, a pre-payment of the reservation amount will be requested.

Cancellation Policies for individual guests

  • For stays between 20th of March 2017 and the 5th of January 2018:
    In case of  cancellations made from 5 to 0 days before the arrival date or No-Show, will be charged, as penalty, on the credit card given as guarantee of the booking, 1 overnight up to 3 nights stay. For longer stays, will be charged the 50% of the total amount of your reservation.
     
  • For stays between 20th of March 2018 and the 5th of January 2019:

    Rooms:
    In case of cancellations made 10 days to 0 days prior to the scheduled arrival date, the credit card provided as a guarantee for the reservation will be charged a penalty of 50% of the total amount booked with a 1-night minimum stay.
    In case of No-Show the credit card provided as a guarantee for the reservation will be charged a penalty of 100% of the total amount booked.

    Suites:
    In case of cancellations made 21 days to 0 days prior to the scheduled arrival date, the credit card provided as a guarantee for the reservation will be charged a penalty of 50% of the total amount booked with a 1-night minimum stay.
    In case of No-Show the credit card provided as a guarantee for the reservation will be charged a penalty of 100% of the total amount booked.

Information on Tariffs and Services Costs
The reservation costs include a buffet breakfast, 10% VAT and service. All the applicable tariffs are expressed for one guest in case of a single room reservation, two guests in case of a double room and three guests in case of a triple room. The agreed amounts do not include the tourist tax.

Credit card safety
Manniello Hotels undertakes to maintain all the personal data protected via SSL ciphers which will encrypt all your information, credit card number, name and address included.

Credit Cards
The following credit cards are accepted:
• American Express
• MasterCard
• Visa
• Diners
• JCB

Payment
At the moment of the arrival, as an entire reservation payment warranty, a total pre-payment will be requested.

Check-in and Check-out
Check-in time: from 3 p.m.
Check-out time: from 11 a.m.

Early Arrivals
The early arrivals are directly dealt with by the Hotel Reservations Manager and they are subject to availability. If you decide for an early access to the room, we suggest you to make the reservation one day before.

Check-out after the allowed time
- Until 3 p.m. according to the availability, with an extra charge.
- Until 6 p.m. according to the availability, you will be charged the 50% of the amount for one night. If you have decided not to make the reservation after the established time, we will guard your luggage and offer our services until your departure.

Early departure
In case of early departure, the 50% of the amount corresponding to the number of the nights which have not been spent at the hotel, with a minimum of one night.
In specific periods (special events etc.) the hotel could request the entire amount of the reservation.

Extension of stay
The extension of your stay requires an additional reservation and it is subject to vacancies and tariffs changes.

Family Reservation
No additional costs for children under the age of 2 in a room with their parents, unless a cradle is requested (for an extra payment). For further information, please contact the reservations office.


Privacy

PRIVACY POLICY OF THIS SITE
REASON FOR THIS NOTICE
This page describes the management of this site, including the processing of our users’ personal data.
The information provided herein is in accordance to Art. 13 of Italian Legislative Decree no. 196/2003, “Personal Data Protection Code”, intended for those who interact with the web services of theHOTEL ROYAL, accessible through the following address:
http://www.royalsorrento.com, which is the home page of the official site of the HOTEL ROYAL, run by Società Gestione Alberghi Sorrentini S.r.l.
This information is provided for the HOTEL ROYAL site only, not including any other web sites accessed through links.
This information is also based on Recommendation No. 2/2001 which the European Authorities for the protection of personal data, meeting within the Group set up by Art. 29 of Directive No. 95/46/EC, adopted on 17 May, 2001, in order to identify certain minimum requirements for the online collection of personal data , in particular the methods, times and nature of the information which the data managers must provide the users when they connect to web pages, regardless of the purposes of this connection.
This information is also an integral part of the DPS (Programme Document on Privacy and Security) of the HOTEL ROYAL, run by Società Gestione Alberghi Sorrentini S.r.l., dated 01/03/2008, version 2.
THE DATA “MANAGER”
Following consultation of this site, data relating to identified or identifiable individuals may be processed.
The data “manager” is HOTEL ROYAL, run by Società Gestione Alberghi Sorrentini S.r.l., whose legal and operation headquarters are at 42 Via Correale, Sorrento (Naples), VAT 01248031211, Tax Code 00722610631, Tel. 081/8073434 and Fax 081/8772905.
LOCATION OF DATA PROCESSING
Data processing related to this site’s web services takes place at our offices; it is carried out only by technical personnel formally in charge of data processing and possible parties in charge of occasional maintenance operations.
No data collected by the web service are communicated or disclosed.
Personal data provided by the users who ask for informational material (brochures, CD-ROMs, newsletters, answers to queries, etc.) are only used for the purposes of providing the service requested; they are communicated to third parties only if this is necessary to provide the service requested.
TYPES OF DATA PROCESSED
Browsing data
The IT systems and software procedures used for operating this web site acquire, during normal use, certain personal data whose transmission is implicit within the use of the Internet communication protocols.
This information is not collected to be associated to parties that are already identified; however, given their very nature, by means of processing and association with data held by third parties they could make it possible to identify the users.
This category of data includes the IP addresses or the domain names of the computers used by the users connecting to the site, the addresses in URL (Uniform Resource Locator) notation of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained as a response, the numeric code indicating the state of the response given by the server (success, error, etc.) and other parameters relative to the operating system and IT environment of the user.
These data are only used in order to obtain anonymous statistical information about the use of the site and to check its correct operation; they are deleted immediately after processing. These data could be used to assess responsibility in the case of hypothetical computer crimes harming the site: notwithstanding this possibility, data about web contacts currently is not stored for more than seven days.
Data provided voluntarily by the user
The optional, explicit and voluntary sending of email to the addresses indicated on this site involves the subsequent acquisition of the address of the sender, necessary to answer the requests, as well as any other personal data entered in the email.
Specific summary information will be progressively reported or displayed in the pages of the site prepared for particular on-demand services.


OPTIONAL DATA PROVIDED BY THE USER
Apart from the indications specified for browsing data, the user is free to provide personal data in the manniello hotels request forms or when contacting our office with requests for informational material or other communications.
Failure to provide such data may make it impossible for us to comply with the requests.
PROCESSING METHODS
The personal data are processed by automated tools for the time strictly necessary regarding the purpose for which the personal data are collected.
Specific security measures are observed in order to prevent the loss, unlawful or incorrect use and unauthorised access to this data.
RIGHTS OF THE PARTIES INVOLVED
The parties to whom the personal data refer have the right, at any time, to obtain confirmation on the existence or non-existence of this data and to be informed about its content and origin, to check the accuracy of the data or ask for modifications (additions and/or corrections) as per Art. 7 of Italian Legislative Decree no. 196/2003.
In accordance with Art. 7 of Italian Legislative Decree no. 196/2003, the parties to whom the personal data refer have the right to ask for the deletion, anonymisation, or blocking of the data processed in breach of Law, and to object, in any case and for good reason, to the data processing.
These requests must be made to HOTEL ROYAL, run by Società Gestione Alberghi Sorrentini S.r.l., whose legal and operation headquarters are at 42 Via Correale, Sorrento (Naples), VAT 01248031211, Tax Code 00722610631, Tel. 081/8073434 and Fax 081/8772905.
For the sake of clarity, the following is the full text of the article relating to the rights of the parties involved:

Art. 7. Right to access the personal data and other rights
1. The party involved has the right to obtain confirmation of the existence or non-existence of personal data related to the individual, even if not yet entered, and their communication in an intelligible manner.
2. The party involved has the right to obtain indications about the following:
a) The origin of the personal data;
b) The purposes and methods of data processing;
c) The logic applied in the case of data processing with the use of electronic tools and instruments;
d) Identification of the data relating to the data operator, manager and representative designated in accordance with Article 5, paragraph 2;
e) The parties or the categories of parties to whom the personal data may be communicated or who may become aware of such personal data as designated representatives , data managers and/or data operators within the territory of the State.
3. The party involved has the right to obtain the following:
a) Updates, corrections or additions to the data when required ;
b) The deletion, anonymisation or blocking of the data processed in breach of Law, including data that it is not necessary to keep in relation to the purposes for which the data was collected or subsequently processed;
c) Certification that the operations specified in a) and b), above, have been brought to the attention, also in terms of their content, to those whose data has been communicated or disclosed, except when this obligation is impossible to fulfil or requires the use of means which are clearly disproportionate with respect to the rights protected.
4. The party involved has the right to fully or partly oppose the following:
a) For good reason, the processing of the personal data, even when pertinent for the purposes of the collection;
b) The processing of personal data for direct marketing, for market research or commercial communications purposes.
Every effort will be made to make the functionality of this site as interoperable as possible with the automatic privacy control mechanisms available in certain products run by the users.
Considering that the state of completion of the automatic control mechanisms does not currently make them free of errors and malfunctions, note that this document is the “Privacy Policy” of this site and will be subject to updates (the different versions can still be consulted at the same address).
 

Copyright
No part of this internet site may be reproduced, wholly or in part, in any way, without obtaining the written consent of Manniello Hotels Group.

© Manniello Hotels Group